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Aged Care & Community Services

“We focus on getting people the support they need, when they need it”

For over 40 years, FOCUS Connect, a not-for-profit charity based in Campbelltown, has delivered culturally sensitive services, supporting Multicultural, Culturally and Linguistically Diverse (CALD), and First Nations communities. Our bilingual team is committed to providing practical and inclusive support for everyone.


We offer My Aged Care Services across South West Sydney and the Northern Suburbs of Sydney, as well as case management, parenting programs, community services, and financial services in South West Sydney. 


We help residents live quality, independent lives in their homes and local communities. We value individual needs, embrace diversity, and promote meaningful community relationships.

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Need A Hand?

Here’s How We Can Support You

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Aged Care Services

As a registered Aged Care Provider, FOCUS Connect supports seniors in South West Sydney and the Northern Suburbs of Sydney through the Commonwealth Home Support Programme and Home Care Packages Program.  We offer personalised care that helps maintain their independence and offers tailored support.

Our experienced staff is ready to assist you with:

  • Housekeeping & Meal Preparation
  • Lawn Mowing & Gardening
  • Personal Care
  • Social & Community Support
  • Multicultural Support Groups
  • Respite for Carers
  • Nursing Services
  • Medication Management
  • Home Maintenance & Modifications
  • Goods, Aids & Equipment
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Community Support

FOCUS Connect builds meaningful relationships through tailored, inclusive support for Multicultural, Culturally and Linguistically Diverse (CALD) and First Nations communities. By fostering connections and enhancing the quality of life, we provide the support that transcends barriers, embracing individuals from all backgrounds and circumstances. With a commitment to holistic care, our community-driven approach engages and empowers, enabling individuals to forge strong connections, access opportunities, and thrive as active, valued community members.

Our services and programs include:

  • Family and Individual Case Management
  • Supported Playgroups & Early Childhood Education
  • Parenting Programs & Workshops
  • NILs - No Interest Loans
  • Emergency Relief &

        Financial Assistance

  • HIPPY- Home Interaction

        Program for Parents and

        Youngsters

Areas We Service

FOCUS Connect provides inclusive support for Multicultural and First Nations communities as a registered My Aged Care provider and through tailored community programs.


We offer aged care services across South West Sydney, including Wollondilly, Wingecarribee, Campbelltown, Bankstown, Camden, Fairfield, and Liverpool, as well as northern Sydney suburbs such as Ryde, Hornsby, and Pymble.


Our holistic community support addresses the cultural and social needs of Multicultural, CALD, and First Nations communities in Macarthur, South West Sydney, and the Illawarra/Shoalhaven. Services include financial support, parenting programs, case management, and referrals to community services to help improve well-being.

Map of Sydney South West, Macarthur and Northern Suburbs of Sydney - FOCUS Connect Service Areas
Map of Sydney South West, Macarthur and Northern Suburbs of Sydney - FOCUS Connect Service Areas

Upcoming Events

Our range of programs and events includes Commonwealth Home Support Program (CHSP) Multicultural Senior Social Support Groups, Community Programs and Events. Click to find out more.

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View Aged Care Events

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Discover Our Support Blogs and Articles

Dive into stories from our community, stay updated with our latest news, and explore valuable resources.

Guide to Swapping My Aged Care Providers 

Finding the right My Aged Care provider is key to ensuring comfort and quality of life. If circumstances change, switching providers for better support or affordability can be a smooth and informed process.

A nurse is talking to an elderly woman who is sitting on a couch.

What is the Difference Between the Commonwealth Home Support Programme and Home Care Packages?

by FOCUS Connect • 29 August 2024
CHSP and Home Care Packages provide tailored aged care support for different needs. Learn which option best fits your requirements for care and support.
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Understanding the CALD Community in Macarthur, Sydney

by FOCUS Connect • 31 July 2024
In this blog, FOCUS connect explores the CALD community in Macarthur. Learn about their demographics, contributions, challenges, and support systems to enhance well-being.
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The Benefits of a Not-for-Profit Provider for My Aged Care

by FOCUS Connect • 15 July 2024
Learn the benefits of a nonprofit provider for Aged Care and NDIS services, including client-centric care, community-oriented services, ethical operations, and innovative approaches.

Make An Impact

FOCUS Connect supports low-income families, individuals facing homelessness, women and children escaping domestic violence, those encountering sudden hardship, the vulnerable and disadvantaged, at-risk youth and older Australians. Our mission is to enhance lives today and contribute to creating brighter futures tomorrow. Your assistance can make a significant impact, and there are various ways for you to get involved.

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Become A Volunteer

Volunteering is a great way to learn new skills, make friends and feel connected to your community.

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Make A Donation

Join us in making a lasting impact by choosing to support FOCUS Connect. Every donation, big or small, plays a crucial role in fostering a better, more connected world.

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Community Sponsorships

As a community partner or sponsor, you will feel part of something special as we create opportunities together.

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Join The Team

At the heart of what we do are our dedicated employees. Join our team to actively contribute to the well-being of individuals in our community.

Our Supporters

We couldn't do what we do without the support of a range of organisations, businesses, schools, shops, workplaces and community groups helping us support the Macarthur community.

Campbelltown City Council
Camden City Council
Land and Housing
Kenneally's Funerals
Growfit
St Andrews Public School

Frequently Asked Questions

  • What is FOCUS Connect?

    FOCUS Connect is a not for profit organisation, NDIS provider, and approved My Aged Care provider that provides a wide range of essential services to support individuals and families in need of assistance. We offer programs that promote independence, well-being, and social connections within the community. Whether it's providing aged care services, delivering family support, or facilitating access to vital resources, FOCUS Connect is dedicated to enhancing the quality of life for our clients.

  • What is Aged Care, and who is eligible for it?

    Aged care covers a range of services aimed at supporting elderly people in maintaining their health and wellbeing, enabling them to live independently either at home or in residential facilities. Aged care services are typically provided to older Australians who need assistance with daily activities due to age-related issues or health conditions.

  • What is the difference between Commonwealth Home Support Program (CHSP) and Home Care Packages (HCP)?

    CHSP offers entry-level support for those who require assistance in their homes, while HCP provides more comprehensive care tailored to individuals with higher needs. Both programs help maintain independence, but HCP allows more personalised care management.

  • What are the services included in FOCUS Connect's Home Care Packages (HCP) program?

    FOCUS Connect provides a wide range of services through HCP, including domestic assistance, personal care, nursing, in-home respite care, public transport, and social support.


    As part of our care management, we also provide coordinating care and services to help you achieve the goals outlined in your Care Plan. These services may include one-time and ongoing gardening services, home modification and maintenance, meal preparation, and allied health services. We also provide home care equipment and assist with health management aids, including personal alarms, blood sugar monitors, and compression garments.

  • What are the services included in FOCUS Connect's Commonwealth Home Support program (CHSP)?

    FOCUS Connect provides a variety of services to support your independence at home, offering both practical assistance and social engagement. Our offerings include domestic assistance, personal care, in-home respire care, transportation,  individual social support, and multicultural support groups tailored to your needs.

  • What type of domestic assistance does FOCUS Connect provide through the HCP?

    We offer a range of domestic tasks to make our client's daily lives easier. Our aged care Campbelltown services cater specifically to the needs of older Australians, particularly those who need additional support such as palliative care or dementia care. Our domestic assistance may include:

    • General cleaning
    • Dishwashing
    • Laundry and ironing
    • Changing bed sheets
    • Meal preparation
    • Grocery shopping

  • What types of community programs does FOCUS Connect offer?

    At FOCUS Connect, we offer Multicultural and Culturally and Linguistically Diverse (CALD) Family Support to offer assistance in areas such as parenting, housing, finances, domestic violence, relationships, child development, protection, family conflict and social isolation. 

  • Does FOCUS Connect have support services available for parents and children?

    Absolutely. FOCUS Connect offers community programs for children that focus on enhancing parental engagement and child development. These include:


    Targeted Early Intervention (TEI)


    The TEI program provides vital support to vulnerable multicultural and CALD families with children aged 0-17. It aims to reduce the risk of children entering the child protection system by enhancing health and well-being through services such as family capacity building, parenting programs, and supported playgroups.


    Home Interaction Parenting Program for Youngsters (HIPPY)


    The Home Interaction Program for Parents and Youngsters (HIPPY) is a free two-year home-based program for preschool-aged children. HIPPY is designed to support the Australian school curriculum by using play-based activities integrated into daily routines, empowering parents to support their children's learning and development.


    Start Strong Pathways (SSP)


    The Start Strong multicultural program provides early literacy and numeracy support to families with children aged 0-3 years. It helps families access quality education, laying a strong foundation for children's future success in school and life.


    Child and Parenting Program (CAPP)


    The Child and Parenting Program (CAPP) helps families from culturally and linguistically diverse (CALD) backgrounds with kids aged 0-17 years by providing early support and assistance. It combines supported playgroups with case management to deliver holistic support and resources for families.


    Financial Support


    We also offer essential supplies through Financial Emergency Relief (ER) and provide no-interest home loans (NILS) to support families in need.

  • How can I get involved as a volunteer in the community?

    If you are interested in making a positive impact, volunteering at FOCUS Connect is a fantastic way to get involved. As a volunteer, you can connect with the community and contribute meaningfully. FOCUS Connect welcomes dedicated individuals like you, and there are several roles available:

    • Assist with group activities
    • Support children in playgroups
    • Help elderly or frail individuals with shopping and home visits
    • Participate in gardening and maintenance tasks
    • Provide administrative support
    • Serve as drivers for our community buses

    Consider joining us to make a real difference in your community!

  • Does FOCUS Connect offer support to individuals with mobility issues?

    Yes. FOCUS Connect offers support to older Australians with mobility issues and those who struggle to engage in daily activities and participate in society.

  • What transport services are available for older Australians?

    Older Australians have access to various transport services that enhance their mobility and independence. FOCUS Connect provides transport assistance for medical appointments, shopping trips, and social activities, allowing seniors to attend essential engagements with ease. 


    Our vehicles are equipped for aged care and older Australians with mobility issues, including wheelchair-accessible options, so everyone can stay connected and active while receiving the aged care they need to lead fulfilling lives.

  • Does FOCUS Connect provide support for carers?

    Yes, we offer in-home respite care, as part of our Home Care Packages (HCP). With these services, regular carers can take well-deserved breaks while making sure they are able to provide continued care for their loved ones. This support helps ease the stress on carers and strengthens their relationship with the person receiving the care.

  • Are the community programs open to families from all cultural backgrounds?

    At FOCUS Connect, we celebrate diversity and are dedicated to creating a safe environment for everyone, regardless of their age, gender, cultural identity, or sexuality. We reflect this commitment through our programs that include holiday school programs, after-school care, multicultural senior support groups, and community initiatives like playgroups and domestic violence assistance.

  • What should I do if I have concerns about my aged care?

    At FOCUS Connect, we are committed to continuous improvement and greatly value your feedback, whether it’s a suggestion, compliment, or complaint about our aged care and community services. If you have any thoughts to share, we would love to hear from you.

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