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Quality Policy
Driving Excellence
Our Commitment to Quality
At FOCUS Connect, our Quality Policy underscores our dedication to fostering a culture of continuous improvement. Aligned with our strategic vision and mission of enhancing the capacity and capability of individuals, families, and communities, we strive to provide integrated services and programs that not only meet but exceed customer expectations and requirements.
Quality Policy
Objectives of our
Quality Culture
Renewed Practices: Engaging employees, management and directors in the quality improvement cycle, involving a disciplined process of assessment, planning, implementation, and evaluation to enhance service and business practices.
Customer-Centric Approach: Ensuring customer satisfaction through the delivery of customer-centered, efficient and effective services.
Excellence in Standards: Achieving and maintaining recognised standards to uphold the highest levels of quality.
Compliance:
Adhering to legislative and funding requirements to operate ethically and responsibly.
HEAD OFFICE
3 Chamberlain St. Campbelltown NSW 2560
Hours of Operation: Mon - Fri: 8:30am - 4:30pm
Phone:
(02) 4627 1188
About
Community Access
Aged Care
© Focus Connect
(Macarthur Diversity Services Initiative Ltd T/A)
ABN 35 139 742 322
We acknowledge that we work on Indigenous lands and that sovereignty was never ceded. We pay respect to elders, past and present, and acknowledge the pivotal role that First Nations people continue to play within our communities.
We embrace diversity and are committed to creating a safe environment for all people, irrespective of their age, gender, cultural identity, sexuality, abilities, language, economic status, profession or location.
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