Understanding Your My Aged Care Support Plan

A My Aged Care support plan is a personalised guide that outlines the services and support an individual is eligible for based on their assessment. This plan helps ensure older Australians receive the care they need to remain independent and safe at home. Here’s what you need to know about how it works and how you can get help managing it.



What Is Included in a Support Plan?

After your My Aged Care assessment, you will receive a support plan that details:

• Approved services – A list of the types of care you qualify for, such as personal care, domestic assistance, nursing, transport, and respite.
• Your care goals – A summary of your preferences and priorities for maintaining independence and well-being.
• Funding details – Information on government funding allocated, such as the Support at Home Program or Commonwealth Home Support Programme (CHSP) services.
• Next steps – Guidance on how to find and choose a provider that meets your needs.



Choosing a Service Provider

Your support plan does not assign you to a specific provider, but you are responsible for selecting one that aligns with your care needs. You can:

• Use the My Aged Care Provider Finder to explore and compare providers.
• Seek recommendations from family, friends, or community organisations.
• Contact providers directly to discuss services, fees, and availability.

Why Choose a Provider for Package and Care Management?

Managing a My Aged Care support plan can be complex, and having a provider handle package and care management ensures you get the most from your allocated funding and services. A provider can help by:

• Simplifying administration – Handling paperwork, scheduling services, and managing payments.
• Maximising your funding – Ensuring your budget is allocated efficiently to cover essential services.
• Coordinating care – Connecting you with allied health professionals, support workers, and community services.
• Providing ongoing support – Regularly reviewing and adjusting services as your needs evolve.



How Can a Service Provider Help?

Once you have chosen a provider, they can assist in:

• Interpreting your support plan – Explaining what services you are entitled to and how they can be delivered.
• Coordinating services – Helping you set up and manage care based on your preferences.
• Managing funding and contributions – Ensuring your allocated budget is used efficiently while considering any required co-contributions.
• Adjusting services over time – Modifying your care plan as your needs change to ensure continued support.



Get Support with FOCUS Connect

If you're eligible for My Aged Care services and live in South West Sydney or the Northern Suburbs of Sydney, FOCUS Connect is here to help. We’ll guide you through the process, ensure you access the right care, and provide expert package and care management to maximise your support.

Contact FOCUS Connect today to discuss your support plan and start receiving personalised services tailored to your lifestyle and needs.