Campbelltown, Sydney NSW

Full time

Multiple Positions Available

Are you passionate about making a positive impact in your community? Do you have a strong background in Aged Care? If so, we have an exciting opportunity for you!

We have an exciting opportunity for an experienced and proactive Aged Care - Care Coordinator with a can-do attitude to join our friendly Aged Care team on a full-time basis at our Campbelltown office.

Perks:

• Permanent role - negotiable Full-Time
• Generous salary packaging entitlements
• Based in Campbelltown
• Join a supportive and dynamic team
• Make a difference in the lives of those in our community

Summary:

We are seeking an experienced Aged Care Coordinator to manage and support a caseload of Aged Care consumers under the Commonwealth Home Support Programme. The successful candidate will be responsible for planning and implementing a client-focused model of care, responding to enquiries, conducting assessments, developing care plans, supporting clients in need of a care review, supervising support workers, maintaining positive stakeholder relationships, ensuring compliance with funding and service agreements, managing incidents, feedback and complaints.

About Us:

FOCUS Connect (formally known as Macarthur Diversity Services Initiative) is a registered, not-for-profit charity that offers practical help and support services to the disadvantaged and marginalised. Focus Connect seeks to ensure that our organisation and our services are relevant and accessible. Based on an integrated service delivery system Focus Connect's programs are specifically tailored through five broad service areas: children, youth, family, aged and disability.

Everyone has their own story. We celebrate and value the different experiences, cultures and languages of each person in our community. Our strength comes from when we create meaningful connections, encourage engagement and support individuals to live their best lives so they can keep contributing to the community around us. At our core is a focus on getting people the support they need, when they need it. Our tailored services are for individual requirements, with a focus on supporting families, parents, youth, people living with a disability, the aged, and carers.

We focus on you, so you can focus on what matters.

About the Role:

As a Care Coordinator, you will be responsible for the following but not limited to:

• Manage a caseload of Aged Care Commonwealth Home Support Programme consumers.
• Support the planning and implementation of a client-focused model of care aligned with Aged Care Quality Standards.
• Conduct face-to-face annual, and change-of-circumstance assessments
• Develop appropriate care plans that align with client goals, diverse needs, wellness principles within approved services.
• Collaborate with the rostering team to ensure efficient scheduling of Support Workers in line with organizational policies.
• Provide ongoing supervision for Support Workers and conduct annual performance reviews.
• Provide feedback on systems improvement to supervisor for compliance within funding/service agreements.
• Aim to meet service delivery targets as agreed upon in the CHSP activity plan.
• Build positive relationships with government agencies and service providers involved in aged care services.
• Work closely with the Aged Care administration team regarding client statements, budgets, invoices processing.
• Ensure client documentation is current and accurate
• Manage compliments/complaints/feedback from clients; identify areas for improvement.
• Ensure effective incident report response and report any reportable incidents to Supervisor or Aged Care Manager.
• Monitor quality and support compliance within the ISO27001 Framework.
• Promote effective relationships with external service providers, ensuring compliance with Aged Care Standards, best practices, funding arrangements, and service agreements.
• Complete additional tasks assigned by the Senior Care Coordinator or Manager.

Your Skills:

• Strong understanding of the Aged Care Quality Standards
• Excellent communication and interpersonal skills
• Ability to effectively manage a caseload of clients
• Excellent organisational skills
• Proficient in conducting assessments and developing care plans
• Knowledgeable about the Commonwealth Home Support Programme
• Desirable skills of experience in rostering support workers
• Familiarity with ISO27001 Framework for monitoring quality compliance
• Good problem-solving abilities
• Ability to build positive relationships with key stakeholders

Essential Criteria:

• Current and valid Working With Children Check clearance (or willing to obtain)
• Current and valid full Driver’s Licence and access to a comprehensively insured vehicle
• Current and valid First Aid Certificate (or willing to obtain)
• Cleared National Criminal History check (or willing to obtain)
• Experience working within Aged Care (or similar)
• Bachelor's degree in Nursing, Social Work, or related field (preferred) A teritary qualification is efficient for the role.
• Minimum of 3 years' experience in Aged Care coordination or related role
• High level written and verbal communication skills
• Excellent organisational skills and ability to prioritise competing tasks
• Ability to work within a team and also autonomously
• Strong networking skills and experience
• Excellent decision making, analytical and organisational skills
• Familiarity with budget management within allocated packages
• Experience in conducting Aged Care assessments and developing care plans
• Knowledge of Aged Care Services, Aged Care standards, community resources and service networks for older Australians and their carers
• Ability to adhere to quality standards and compliance requirements
• Computer literacy, including Excel, databases and reporting
• Understanding of Aged Care Sector, Commonwealth Home Support Program Packages, Aged Care Standards, Code of Conduct and legislative frameworks

If you believe you meet the above criteria, we would like to hear from you! Just fill out the application form and a member of our team will be in touch.

For more information about this role and a copy of the Position Description please contact hr@focusconnect.org.au.