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Customer Service Charter

Focus Connect Customer Service Charter sets out your rights and how you will be treated when you participate in any of our service or programs. It also sets out how we can work together to achieve the best possible result for you and what you can do to help us provide the best programs and services.

OUR COMMITMENT TO YOU

Focus Connect is committed to delivering a high standard of service to customers (also known at Focus Connect as clients, consumers and participants) regardless of age, gender, sexuality, ethnic or cultural background, religion, disability or socio-economic status. In our dealings, we will strive to be informative, helpful and to act at all times with due care and diligence.

WHAT YOU CAN EXPECT FROM FOCUS CONNECT:

YOU CAN HELP US PROVIDE THE BEST SERVICE FOR YOU BY:

HOW TO CONTACT US:

If you have any feedback or a complaint, we want to know. You can:

DOWNLOADS Customer service charter v6
CALENDAR OF EVENTS
Wednesday
12
May 2021

Cook N Chat

Sharing recipes, stories & culture over a plate of food.

9:30am to 12:00pm
127 Dumaresq Street, Campbelltown

Wednesday
26
May 2021

Eid Mubarak

We invite you to join Muslim communities in Macarthur to celebrate Eid El-Fitr (End of Ramadan)

10:00am to 2:00pm
Koshigaya Park, Campbelltown

Saturday
29
May 2021

Airds Bradbury Men's Shed (ABMS)

Open Day Fete - Fundraiser

10:00am to 2:00pm
86A Greengate Road, Airds

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